X-Sense Smart Smoke Detector with Voice Alerts and 17 Locations, Wi-Fi Smoke Alarm with SBS50 Base Station (Not Included), Test from APP, Wireless Interconnected Fire Alarm, Model XS0B-MR, 1-Pack

Brand: X-Sense

Color: White

Features:

• Note: The alarm cannot be directly added to the app and a SBS50 base station is required
• Voice Alerts with Location: Up to 17 preset locations to choose from; once smoke is detected, voice alerts such as, "Warning! Smoke detected in Dining Room! Evacuate!" pinpoint the danger, making it possible to quickly locate the source of the smoke; studies have shown that children respond faster to a human voice than to alarm sounds
• Easy Installation: Compact size (4.3 × 4.3 × 1.3 in / 110 × 110 × 33 mm) and includes all necessary accessories for a quick setup; to prevent false alarms, install at least 10 ft (3 m) from cooking equipment; for optimal performance, avoid placing it near windows or ventilation ducts
• Build a Smart Home Safety System: SBS50 base station supports up to 50 devices, including XS0B-MR smoke alarm, XS01-M smoke alarm, XC01-M CO alarm, XP0A-MR combination alarm, STH51 thermo-hygrometer, SWS51 water leak sensor, and more; 1,700 ft (500 m) open-air connection range means that you can secure every corner of even the largest homes
• Enhanced Safety: This talking alarm provides convenient voice messages that promptly inform you of critical information such as tests, low battery, malfunctions, locations, alarm silencing, and Wi-Fi pairing; hearing voice notifications from the alarm helps you stay safer, and is especially helpful for people with impaired vision
• Never Miss an Alarm: When smoke is detected, you'll receive instant alerts on your phone, keeping you informed no matter where you are; meanwhile, the base station and all interconnected alarms will emit sounds up to 100 dB, ensuring that everyone in your home is aware of the situation and can evacuate promptly
• App Test: Conveniently test the alarm from the comfort of your phone's app, no ladder required; safety is at your fingertips with just the tap of a button
• Convenient Device Sharing: Make life easier by sharing your device with up to 12 family members using the X-Sense Home Security App; this allows them to effortlessly check the alarm’s status, receive important alerts, and mute the device whenever necessary
• Long-Lasting Protection: With its durable, 10-year lifespan photoelectric sensor, this smoke alarm reliably detects slow-burning and smoldering fires, providing continuous protection; the built-in, replaceable CR123A battery lasts up to 5 years, so you can forget about battery changes
• Fast Fire Dispatch Within Just 3 Seconds: As a subscriber to the Protect+ Premium which provides 24/7 professional monitoring service, when an alarm is triggered, you will receive a message from the monitoring center within 3 seconds to verify the emergency. After the emergency is verified, a fire truck will be dispatched immediately

model number: XS0B-MR

Part Number: XS0B-MR

EAN: 0850053675775

Package Dimensions: 4.7 x 4.6 x 1.9 inches

Website: Kateminimalist.com

Countries We Ship To: US and Canada

Customer Service Email: help@kateminimalist.com

Customer Service Phone: +1-236-622-4527

Company Information: 

Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.

Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Kateminimalist.com Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

Countries: We currently ship within the US and Canada

Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

 Within United States:

• For orders of $89 or less: $4.95
• Free shipping on all orders over $89

 Within Canada:

• Please see below, all prices are in USD

 Weight Range: 0lb - 0.5lb | Shipping Rate: $8.99
Weight Range: 0.51lb - 1lb | Shipping Rate: $11.99
Weight Range: 1.02lb - 2lb | Shipping Rate: $14.99
Weight Range: 2.1lb - 3lb | Shipping Rate: $22.99
Weight Range: 3.1lb - 4.2lb | Shipping Rate: $28.99
Weight Range: 4.21lb - 8lb | Shipping Rate: $38.99
Weight Range: 8.01lb - 20lb | Shipping Rate: $45.99
Weight Range: 20.01lb - 40lb | Shipping Rate: $59.99

For items over 40lbs in weight, please contact us to get shipping cost. 

No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)

- Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

- Estimated Transit Time: 8-10 business days.

- Delivery Time: Processing Time (1-2 business days) + Transit Time  (8-10 business days) = 9 to 12 Business Days from the date you placed the order

- Business Days: Shipments occur Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

- Reliable Courier Services: We ship via UPS and USPS

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

 TRACKING INSTRUCTIONS

 - Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

MISSING ITEMS PROCEDURE

 - Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost. 

- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.

For more information, please contact us via our Contact Us page or visit our Return & Refund Policy page. 

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the kateminimalist.com website.

Contact Information

Customer service: Monday to Friday between 9:00 am to 5:00 pm PST

For questions about returns and refunds, please contact our customer service via:

- Email: help@kateminimalist.com

- Phone: +1-236-622-4527

Company Information: 

Store Name: Kate Minimalist
Website: kateminimalist.com
Company Legal Name: 1133327 B.C. LTD.

Company Address:
2122 Kingsway
Upper Unit B
Vancouver, BC V5N 2T5
Canada

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.

Packaging and Shipping

1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging.  However, you will shoulder the return cost.

- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before 24 hours. Once your order is in the processing stage, we can no longer cancel your order.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Timelines

- Return Window: Returns must be reported and shipped within 30 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

Exceptions to the Return Policy

The following products cannot be returned:

- Custom or personalized items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

- Consumable products

RESTOCKING FEE

- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.

Shipping Method

- Shipping Method (USA): USPS/UPS

- Shipping Method (Canada): Canada Post/UPS

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service.