HOW TO MASSAGE: Powerful 3D rotating massage nodes deep-kneading shiatsu massage to relax overused and tight muscles; Gentle heating function soothes aching muscles and can be turned on & off with ease.
PERFECT MASSAGE SPOT: VIKTOR JURGEN Massage Pillow ergonomic designed, fits perfectly behind neck and body contours of shoulder,lower- & upper-back, abdomen, calf, and thigh areas.
VERSASTILE DUST CLOTH: Made of environmentally benign materials,Wrap the part of massager contacted with body,protect the skin to avoid the friction against directly;prevent the heated area becomes too warm;Be easily removed for cleaning.
MOTHERS DAY GIFTS: With AC adapter and FREE Car adapter,adjustable handle Straps ,this back massage can be used you whether you're in your chair at home, sitting at your desk at work or even while commuting in your car.Convenient and easy-to-use corded hand control,press ○ POWER to turn on/off the massager,| and || can choose the direction of kneading, and heating or without heat. Best relaxation gifts to your friends,parents,family,elder for their health.
QUALITY WARRANTY: All massagers of VIKTOR JURGEN matches national quality, health examination standard. We will always pay attention to your massager gifts. Back massage pillow is suitable for some chairs (adjustable strap can be extended to: 24inch)
Binding: Health and Beauty
model number: D003
Part Number: D003
Details:VIKTOR JURGEN Neck and Shoulder Massage Pillow with Heat Too expensive to go to massage spa nearby? Choose a best massager when you need to relax and massage neck and shoulder.VIKTOR JURGEN massage pillow ergonomically designed,Specially designed 3D multi-direction rotating balls deeply penetrate your tissues and muscles, Imitate real masseur's hands,vigorously kneading and penetration your neck, lower & upper back, abdomen, calf, and thigh areas,Relieves pain, aches, tension and knots.
Features Removable Dust Cloth A free soft dust guard wrapped the part of massager contacted with body.,prevent the mesh mesh-like covering to contact directly the skin,avoid the pain and discomfort because of using the massager for long time and the friction bring.It can be removed for cleaning. Kneading Massage 4 deep-kneading shiatsu massage rotating balls imitates the real massage just like hands.Adjusted forward and reverse rotating directions during each massage session. Heat Heating function as optional can be open or close,provides gentle warmth to improve the blood circulation,sooth tired muscles and relieve aches thoroughly. Portable And Durable UL certification approved charger and FREE car adapter,Massage and reflexology whether you're in your chair at home, sitting at your desk at work or even while sit at car seat in your car,adjustable strap to secure the massager pillow to your favorite chair. Safety FDA Approved and Equipped with Overheat Protection Device.The built-in system will been started up when the temperature reaches 80℃.VIKTOR JURGEN massagers acquired FDA attestation. Best Gifts Small size,portable box,multi-purpose massage,It is a best choice as gifts to send people with neck, shoulder or back pain.
Package Included: 1 x Pillow massager 1 x Dust cloth 1 x User manual 1 x Car charger 1 x Charger
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Kateminimalist.com Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship within the US and Canada
Future Expansion: Expansion to other shipping areas is being considered.
For items over 40lbs in weight, please contact us to get shipping cost.
No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
Last Order Time: Monday to Friday 5:00 PM PST (Pacific Standard Time)
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Transit Time: 8-10 business days.
- Delivery Time: Processing Time (1-2 business days) + Transit Time (8-10 business days) = 9 to 12 Business Days from the date you placed the order
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via UPS and USPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via help@kateminimalist.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping cost is the responsibility of our company, Kate Minimalist. If the items is used or damaged by the customer, then the customer has to pay for return shipping cost.
- Refund: Refunds are processed within 7 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
For Defective Products or Change of Mind: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, defective in any other way or the customer does not want the product anymore.
Store Name: Kate Minimalist Website: kateminimalist.com Company Legal Name: 1133327 B.C. LTD.
Company Address: 2122 Kingsway Upper Unit B Vancouver, BC V5N 2T5 Canada
Return Instructions
Return Notification: To initiate a return, contact our customer service at help@kateminimalist.com with your order number and a detailed reason for the return.
Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
Safely pack the item in the original packaging with all labels and tags still attached.
Include the return authorization form and any necessary supporting documents or images.
Download and print the return label from the link provided in our email.
Specific Return and Refund Conditions
- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 30 days, provided it is unused, undamaged, and in the original packaging. However, you will shoulder the return cost.
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. Kateminimalist.com will cover the return shipping costs and provide a replacement product or a refund.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will cover the cost of the return.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before 24 hours. Once your order is in the processing stage, we can no longer cancel your order.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.
Timelines
- Return Window: Returns must be reported and shipped within 30 days of receiving the product.
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
- Consumable products
RESTOCKING FEE
- No Restocking Fee: Kateminimalist does not charge a restocking fee for any returns.
Shipping Method
- Shipping Method (USA): USPS/UPS
- Shipping Method (Canada): Canada Post/UPS
Legal Rights
This policy does not affect any applicable legal rights.
